# Terms and support (/terms)

## Licence [#licence]

Data from the OpenGrid Data API is licensed for your **internal use** under your enterprise agreement. Don't
republish or resell it. Your agreement is the authoritative text. This page is a summary.

## Service [#service]

- **Freshness:** data is real time, as fresh as each provider's polling. Every row says when it was observed.
- **Availability:** the uptime commitment is set in your agreement.
- **Corrections** are always visible. See [Data rules](/data-rules#corrections).
- **Deprecation:** at least 12 months of support for a version after its successor ships, with 6 months' notice.
  See [Versioning](/versioning#deprecation).

## Support [#support]

Email <Contact />. Include the `request_id` from the response (also in the `X-Request-Id` header): it lets us find
your exact request.