Terms and support
Licence, service commitments and how to reach us.
Licence
Data from the OpenGrid Data API is licensed for your internal use under your enterprise agreement. Don't republish or resell it. Your agreement is the authoritative text. This page is a summary.
Service
- Freshness: data is real time, as fresh as each provider's polling. Every row says when it was observed.
- Availability: the uptime commitment is set in your agreement.
- Corrections are always visible. See Data rules.
- Deprecation: at least 12 months of support for a version after its successor ships, with 6 months' notice. See Versioning.
Support
Email hello@tryopengrid.com. Include the request_id from the response (also in the X-Request-Id header): it lets us find
your exact request.